Effective November 1, 2026

Billing & Cancellation

How DriveMax billing works, in plain English — the same rules we'd want from anyone billing us.

DriveMax and all Affiliated Companies — DriveMax DMS (the dealer management system), DriveMax Tow (towing), DriveMax Repair (repair shop software), and DriveMaxMM (the mobile mechanic app) — together provide this service. In this policy, DriveMax means DriveMax together with its affiliated companies, whichever of these products you subscribe to.

Monthly billing

Subscriptions are billed monthly, in advance, to the payment method on file. Each product on your account — DriveMax DMS, DriveMax Tow, DriveMax Repair — is its own subscription with its own monthly charge.

Trials

Your 30-day free trial converts to a paid subscription only when you choose to subscribe. If you never subscribe, you are never charged.

Cancelling

Cancel anytime — from inside your account, or by contacting us. Cancellation takes effect at the end of the current paid month: your service keeps running until the end of the period you've paid for, and there is no cancellation fee.

Refunds

We don't refund partial months. When you cancel, you keep the service for the full month you've paid for, and no further charges are made. The one exception is prepaid report credits — see below.

Failed payments

If a payment fails, we'll notify you and retry it during a 7-day grace period — your account keeps working during those 7 days. If nothing has cleared by the end of the 7th day past due, the account locks. Locking is not closing: your data stays saved exactly as you left it, and the moment a payment clears, your account unlocks. Exporting your data is covered in the Terms of Service.

Pass-through costs

Some features use third-party services that charge per use, such as license-plate lookups. Those costs pass through at exactly our cost — no markup — itemized, and added to your next month's bill.

Prepaid report credits

Vehicle-history reports are paid from prepaid report credits: you buy credits in advance and draw them down, one per report. If your account closes in good standing, we will refund the unused balance of your report credits.

Price changes

If we change a subscription price, we'll announce it at least 30 days before the new price applies to you.

Contact

Billing questions? Reach us through the feedback form or by phone at (854) 236-6444.